Legal

Data Deletion

Innopartner Pte Ltd — Innovators Messaging Hub

Migrated from the previous site · 2026-08-28

Data Deletion

Innopartner Pte Ltd - Innovators Messaging Hub

This page explains how to request deletion of your personal data held by Innopartner Pte Ltd ("we", "us", or "our") in connection with our Innovators Messaging Hub platform.

Depending on how you interact with our platform, please follow the appropriate instructions below.

FOR END USERS (Customers Who Received WhatsApp Messages)

If you are an End User - someone who received WhatsApp messages from a business using our Innovators Messaging Hub platform - please read this section.

Understanding Data Control

The business that sent you messages is the primary controller of your personal data (your phone number, name, and message history). We process this data on their behalf as a service provider.

How to Request Data Deletion

Option 1: Contact the Business Directly (Recommended)

Contact the business that sent you the WhatsApp messages and request deletion of your personal data. They are required to handle your request under applicable data protection laws.

Option 2: Contact Innopartner

If you cannot reach the business or they are unresponsive, you may contact us:

Email: inquiry@innopartner.co

Subject Line: "Data Deletion Request - End User"

Please include in your request:

Your phone number (including country code)

The name of the business that sent you messages

A brief description of your request

Any supporting information to help us identify your data

What Happens Next

Verification: We will verify your identity to protect against unauthorized deletion requests

Processing Time: We will process your request within 30 days of verification

Confirmation: We will confirm completion of your request via email

What Gets Deleted:

Your message history and conversation data

Your contact information (name, phone number)

Any custom data or tags associated with your profile

Important Notes:

If the business has a legal obligation to retain certain data (e.g., transaction records for tax purposes), some information may be retained as required by law

After deletion, the business will no longer be able to message you through our platform

We cannot delete data from WhatsApp's systems - for that, please contact Meta/WhatsApp directly

FOR PLATFORM USERS (Businesses Using Our Platform)

If you are a Platform User - a business or individual with an account on Innovators Messaging Hub - please read this section.

How to Delete Your Account and Data

Step 1: Export Your Data (Optional but Recommended)

Before requesting deletion, you may want to export your data:

Log into your Platform account

Navigate to Settings → Data Export

Download your conversation history, contacts, and analytics

This step is optional but recommended for your records

Step 2: Cancel Your Subscription

Log into your Platform account

Navigate to Settings → Billing → Cancel Subscription

OR email us at inquiry@innopartner.co with subject "Account Cancellation"

Step 3: Request Data Deletion

Email: inquiry@innopartner.co

Subject Line: "Data Deletion Request - Platform User"

Please include in your request:

Your account email address

Your business name

WhatsApp Business Account phone number (if applicable)

Confirmation that you want all data permanently deleted

What Happens Next

Confirmation: We will confirm receipt of your request within 2 business days

Outstanding Obligations: Any outstanding payments must be settled before deletion

Final Export Opportunity: We will give you 14 days to export your data if you haven't already

Deletion: After the 14-day period, we will permanently delete your data within 90 days

Confirmation: We will send final confirmation when deletion is complete

What Gets Deleted

Deleted Immediately:

Your Platform access is terminated

Your account settings and preferences

Custom automations and chatbot flows

Team member access

Deleted Within 90 Days:

All End User conversation data and message history

Contact lists and customer information

Templates and broadcast messages

Analytics and reporting data

WhatsApp Business Account connection (disconnected from our platform)

What We Retain (And Why)

Retained for 7 Years (Singapore Tax Law Requirement):

Billing records and invoices

Payment transaction history

Subscription history

Retained for Legal Compliance:

Records necessary to comply with legal obligations

Records required for dispute resolution (if applicable)

Anonymized, aggregated data for service improvement (cannot identify you)

Important Notes:

Account deletion is permanent and irreversible

You are responsible for exporting any data you need before deletion

Deleting your Platform account does NOT delete your WhatsApp Business Account with Meta - you must do that separately through Meta

Fees already paid are non-refundable upon account deletion

VERIFICATION PROCESS

To protect against unauthorized deletion requests, we may ask you to verify your identity by:

Confirming details from your account or message history

Responding from your registered email address or phone number

Providing government-issued ID (in exceptional cases)

This verification protects your privacy and ensures only authorized individuals can delete your data.

RESPONSE TIMELINE

Our Commitment:

Acknowledgment: Within 2 business days of receiving your request

Verification: Within 7 business days (if verification is required)

Completion: Within 30 days for End Users, 90 days for Platform Users (after final export period)

Why It Takes Time:

We must verify your identity to prevent unauthorized deletions

We need to locate all your data across our systems

We must ensure backup copies are also deleted

We must comply with legal retention requirements

If we cannot complete your request within the stated timeframe, we will inform you of the delay and provide a revised timeline.

EXCEPTIONS TO DELETION

We may decline or delay deletion requests in the following circumstances:

Legal Obligations:

We are required by law to retain certain data (e.g., financial records, legal disputes)

Law enforcement or government authorities have requested data preservation

The data is subject to ongoing legal proceedings

Legitimate Business Interests:

Outstanding payment disputes

Active fraud investigation

Contractual obligations requiring data retention

Technical Limitations:

Data is in backup systems scheduled for automatic deletion

Data is anonymized and no longer identifiable to you

If we cannot fulfill your deletion request, we will explain the reason and your options.

PARTIAL DELETION REQUESTS

You may request deletion of specific data rather than all your data:

For End Users:

Delete specific conversations or messages

Delete your contact information but retain anonymized analytics

Delete data from a specific time period

For Platform Users:

Delete specific End User data

Delete old campaigns or conversation history

Delete team member data

How to Request Partial Deletion:

Email us with specific details about what data you want deleted. We will assess feasibility and respond within 7 business days.

DELETION OF DATA FROM THIRD PARTIES

Important: We can only delete data stored on our systems. We cannot delete:

Meta/WhatsApp Data:

Messages stored on WhatsApp's servers

Your WhatsApp account or profile

Message delivery records held by Meta

To delete data from Meta/WhatsApp, please visit: https://www.whatsapp.com/legal/privacy-policy

Other Third Parties:

Data stored in integrated CRMs or tools

Data you've exported to other systems

Backups made by the business outside our platform

You must contact these parties directly to delete data from their systems.

AFTER DELETION

What Happens:

You will receive email confirmation when deletion is complete

The business (for End Users) or you (for Platform Users) will no longer be able to access the deleted data

Data cannot be recovered after deletion

Backups containing your data will be deleted according to our backup retention schedule (maximum 90 days)

Your Rights Remain:

Even after deletion, you still have the right to:

File a complaint with data protection authorities

Seek legal remedies if you believe your data was mishandled

COMPLAINTS AND APPEALS

If You're Unsatisfied:

If you're not satisfied with how we handled your deletion request, you may:

Contact Our Data Protection Officer:

Email: inquiry@innopartner.co

Subject: "Data Protection Complaint"

File a Complaint with Authorities:

Singapore: Personal Data Protection Commission (PDPC) - https://www.pdpc.gov.sg

EU: Your local Data Protection Authority

Other jurisdictions: Your local privacy regulator

Seek Legal Advice:

You have the right to consult with a lawyer about your data protection rights

CONTACT INFORMATION

For All Data Deletion Requests:

Innopartner Pte Ltd

Email: inquiry@innopartner.co

Subject Lines:

End Users: "Data Deletion Request - End User"

Platform Users: "Data Deletion Request - Platform User"

General Questions: "Data Deletion Inquiry"

What to Include:

Your contact information (email and/or phone number)

Details about your relationship with our platform

Specific data you want deleted

Any supporting information

Response Time:

We acknowledge all requests within 2 business days

We aim to respond substantively within 7 business days

Data Deletion

Data Deletion

FOR END USERS (Customers Who Received WhatsApp Messages)

FOR PLATFORM USERS (Businesses Using Our Platform)

VERIFICATION PROCESS

RESPONSE TIMELINE

EXCEPTIONS TO DELETION

PARTIAL DELETION REQUESTS

DELETION OF DATA FROM THIRD PARTIES

AFTER DELETION

COMPLAINTS AND APPEALS

CONTACT INFORMATION

ADDITIONAL RESOURCES